Customer Testimonials

If I could give them zero stars, I would. After buying a car, it was in the shop less than a week later due to a bad gas smell in the cabin and under the hood. When we took it in, they said they didn’t have anyone to work on it. Brought it back and the service lady was awful. She had a horrible attitude from the beginning. As a young adult, she acted like I was incompetent and unable to understand anything about a car. I sat there for over three hours with no updates. When I went ... Read More

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Google - Nov 13, 2026

If I could give them zero stars, I would. After buying a car, it was in the shop less than a week later due to a bad gas smell in the cabin and under the hood. When we took it in, they said they didn’t have anyone to work on it. Brought it back and the service lady was awful. She had a horrible attitude from the beginning. As a young adult, she acted like I was incompetent and unable to understand anything about a car. I sat there for over three hours with no updates. When I went to the desk to ask for an update, I was told they couldn’t find anything and it had just been sitting there. When I went to sit back down to wait for them to bring it back to me, I could hear the woman talking about me to the other workers. A week later, it was back in the shop for the same problem. We were told their mechanic was old and couldn’t smell it even though everyone else could. Had to bring it back again. After the third time, they said they had fixed it. Less than 24 hours after picking it up again, the smell was still there and worse than before. It was taken back for a fourth time. And guess what, it’s still there. The service lady is so rude on the phone when I call to tell her I need an appointment made. I’ve had the car for 2 months, yet it’s been in the shop more times than I can actually drive it. The communication is horrible. The way they treat young car buyers is disgustingly rude. I didn’t buy an old vehicle. It’s 3 years old and has had major issues that were never disclosed to me at the time of purchase.

Most importantly the service department was very friendly and very informative. I was very pleased!

Great experience, trucks a good truck, Giovanni was fantastic at his job and made everything very smooth, Thank you

Issac was a pleasure to work with. He was professional and prompt! Never kept us waiting and when we had to wait, he made sure we had everything we needed. We love our new Maverick! Thanks Issac!

dropped the vehicle off at 9 as requested after traveling from decatur. was informed that they may not be able to work on it. owned the vehicle for 3 weeks and battery went dead twice. finally got a loaner so i could leave it and they still couldn’t find anything wrong. Was not informed that the time i was asked to arrive was a drop off time. my time was moved up from 9:30 to 9:00 by text message. i am totally disappointed with the service i got and the explanation of problems with my vehicle. If this happens again i would take ... Read More

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Google - Nov 11, 2026

dropped the vehicle off at 9 as requested after traveling from decatur. was informed that they may not be able to work on it. owned the vehicle for 3 weeks and battery went dead twice. finally got a loaner so i could leave it and they still couldn’t find anything wrong. Was not informed that the time i was asked to arrive was a drop off time. my time was moved up from 9:30 to 9:00 by text message. i am totally disappointed with the service i got and the explanation of problems with my vehicle. If this happens again i would take it to a local dealer which isn’t much better. Suggest making your times known as drop off times not as times you thought your vehicle was going to be worked on. Also offer a loaner vehicle if you plan to keep it overnight or let us know to drive 2 vehicles. Steve Shepherd

They always deliver fast, friendly service.

Justin and the whole Leman team were awesome they all worked hard to get me the best deal !! Thanks to all

Picture this, we're in the Chicago area and our student is at ISU but needs work done on the car. Sam Leman's service department made getting the car serviced a simple process. They kept us updated and even drove the car back to our student's dorm when it was ready.

Love the new truck! Would buy a vehicle from here again. Justin was great to work with.

Tiffany is awesome. Great communication. Easiest truck service ever

Always have had great service very friedly

Customer service is the best, very friendly people. Nice waiting room. Time my service was completed was also very good 🙂

Great mobile service. Needed a new battery and he came out to my house and put in a new one!! Will definitely be using Sam Leman Ford mobile service again

Good service and very convenient. Technician was on time as well as friendly and courteous.

Drove three hours to get a car I found online. Justin answered my inquiry right away and looked into all of my concerns/ questions whether on his day off or on. He is not only patient, he is super relatable and transparent. Gio also helped which was nice to get another set of helping hands

I received excellent service from Sam Leman Ford in Bloomington Illinois when I called and scheduled a service appointment last Monday. I called and was able to get an appointment for Friday morning of the same week. When I arrived, they immediately got me in and reviewed the service I was in need of. I got an oil change, tires rotated and windshield wiper blades changed. I came in at about 7:15 am that day and by 11:00 am I received a call that my 2023 Mustang convertible was ready. Thank you to the service staff for your kindness and quick and efficient ... Read More

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Google - Oct 20, 2026

I received excellent service from Sam Leman Ford in Bloomington Illinois when I called and scheduled a service appointment last Monday. I called and was able to get an appointment for Friday morning of the same week. When I arrived, they immediately got me in and reviewed the service I was in need of. I got an oil change, tires rotated and windshield wiper blades changed. I came in at about 7:15 am that day and by 11:00 am I received a call that my 2023 Mustang convertible was ready. Thank you to the service staff for your kindness and quick and efficient service. Willie H. Halbert Owner of 2023 Mustang Convertible October 20, 2026

Excellent service! They were very attentive and thoughtful in every aspect, and even delivered it directly to my home. Thank you so much!

Got an oil change they did pretty good. The works to be exact. Everything seemed to go ok. No excessive up sell. Etc… it did take 80 minutes. I was offered a shuttle ride a couple times. Overall pretty good experience

Outstanding persistence and top-notch customer service from Alfonso Masson! ​I spent weeks searching locally and within a 500-mile radius for the right used pickup truck before finding Sam Leman Ford in Bloomington, IL. I called and spoke with sales representative Alfonso Masson about a couple of trucks I saw online. He confirmed they were available, so I made the 250-mile drive to test drive them. The first one didn't fit my needs. ​During negotiations on the second truck, we were within $500 of each other, but neither side budged. Even though I walked away empty-handed that day, I was impressed ... Read More

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Google - Oct 11, 2026

Outstanding persistence and top-notch customer service from Alfonso Masson! ​I spent weeks searching locally and within a 500-mile radius for the right used pickup truck before finding Sam Leman Ford in Bloomington, IL. I called and spoke with sales representative Alfonso Masson about a couple of trucks I saw online. He confirmed they were available, so I made the 250-mile drive to test drive them. The first one didn't fit my needs. ​During negotiations on the second truck, we were within $500 of each other, but neither side budged. Even though I walked away empty-handed that day, I was impressed by how professionally Alfonso and the team worked with me. When I called back a few days later to take their last offer, another representative had unfortunately (for me) sold it. ​I went back to searching and found two more possibilities—one at Sam Leman Ford and another at a sister location (Sam Leman Chevy). Alfonso went above and beyond by trying to have the truck from the Chevy dealership brought over to Bloomington so I could inspect both vehicles in one stop. I failed to respond to his message so it didn't get transferred. I was able to look at and test the truck at Leman Ford. ​After a test drive, it didn't quite hit the mark. That’s when Alfonso mentioned a truck they had just taken in on trade that wasn't even on the lot yet. We walked back to the detailing shop to check it out. Although it was a bit older and had higher mileage than what I originally set out to buy, it was in incredible shape and loaded with extras that fit my needs perfectly. After a test drive, we made the deal. ​I’m currently in the process of building it out into an overlander camping truck, and it has been running great! ​Finding a good truck takes patience, but working with an honest, accommodating salesman makes all the difference. Huge thanks to Alfonso Masson and the team at Sam Leman Ford for their dedication, patience, and stellar customer service. Highly recommend!

Love the pickup and delivery service

Justin was very professional and did not pressure us into making a deal. Very thankful for him working with us.

Our experience with Sam Leman Ford was excellent. It was a no pressure sales experience. Michael was very pleasant personable. He did not pressure us into any extras. He also answered all our questions and gave us pointers on the car as it was our first EV. We highly recommend them for anyone looking for a new Ford.

Exceptional experience. Salesperson and finance team were communicative and honest. They explained things very well without feeling pressured. Aaron, our sales guy, was attentive and detailed. Both small and large details were addressed, making sure we understood how to work with the service department, how to use our new Ford app and walking us through the basics of our new truck.

Very nice service. Faith was great. Thank you

I had a positive experience.

I’ve had a great experience at Sam Leman thus far! Justin and his team have been helpful and kind allowing me to find the best option for me. I appreciate the attention to detail and how comfortable the process has been. I will definitely be referring my friends and family! Thank you!

I came to Sam Leman due to bad experiences with dealers closer to me. After getting the car fixed, I recommend the service department. There were several setbacks in the repairs due to the cars age and parts availability Aloner car was provided as a result. Mike was great to work with.

If you’re looking for your next vehicle, I encourage you to check out Sam Leman Ford in Bloomington, IL. Friendly service. Great selection. Great prices. No hassle experience!

Fast service and Lyric was friendly.

Lyric took exceptional care of me on short notice for needed service on my Explorer - I truly appreciate the “above and beyond” customer service and would highly recommend.

Friendly, courteous staff. Great shuttle service.

Update on my review: Very disappointed with the customer service. I purchased my vehicle in mid-to-late September and have STILL not received my Proof of Purchase paperwork despite multiple calls, voicemails, and emails. I even emailed my sales representative, Justin, on 10/29 and never received a response. I live in Champaign, and the lack of communication and follow-through is ridiculous. Something as simple as emailing or mailing my paperwork should not require this much effort on my part. Once they got the sale, the customer service apparently stopped. I would not recommend this dealership based on my experience. (was a 5 stars)... Read More

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Google - Sep 29, 2026

Update on my review: Very disappointed with the customer service. I purchased my vehicle in mid-to-late September and have STILL not received my Proof of Purchase paperwork despite multiple calls, voicemails, and emails. I even emailed my sales representative, Justin, on 10/29 and never received a response. I live in Champaign, and the lack of communication and follow-through is ridiculous. Something as simple as emailing or mailing my paperwork should not require this much effort on my part. Once they got the sale, the customer service apparently stopped. I would not recommend this dealership based on my experience. (was a 5 stars)Justin was awesome!! I wasn't pressured into getting add on at all. I was able to semi stay within my budget. I am thankful they were able to find me a better deal outside my Prequalification from my credit union.

Best shop!!!

I purchased a Ford Mustang Mach-E from Sam Leman Ford as an out-of-state buyer. I knew exactly which vehicle I wanted and came ready to buy. I immediately provided my ID, income documents, insurance, down payment, signed paperwork, and anything else requested. Unfortunately, what should have been a straightforward online purchase became unnecessarily complicated. Communication and coordination behind the scenes were the biggest problems. I repeatedly had to ask what was still needed and what was happening with my car. An identity verification failed without me being told for two days. An overnight FedEx package containing documents requiring notarization arrived ... Read More

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Google - Sep 27, 2026

I purchased a Ford Mustang Mach-E from Sam Leman Ford as an out-of-state buyer. I knew exactly which vehicle I wanted and came ready to buy. I immediately provided my ID, income documents, insurance, down payment, signed paperwork, and anything else requested. Unfortunately, what should have been a straightforward online purchase became unnecessarily complicated. Communication and coordination behind the scenes were the biggest problems. I repeatedly had to ask what was still needed and what was happening with my car. An identity verification failed without me being told for two days. An overnight FedEx package containing documents requiring notarization arrived with no warning. Each time I learned something was needed, I handled it immediately. Shipping was the biggest frustration. I understood throughout the purchase that delivery was being arranged. I was told the vehicle had been released to the shipper, only to have transportation contact me with the delivery set up for me to pay. Then, on two consecutive days, drivers arrived but the dealership wouldn’t release the vehicle because the carrier information didn’t match. After more than a week, I finally bought a plane ticket, flew into Peoria, and drove the car roughly five hours home myself. What disappointed me most was that management knew how frustrated I was and what I’d gone through, yet when I finally arrived there was essentially no acknowledgment of it — no meaningful apology, attempt to make things right, or goodwill adjustment for the inconvenience. I don’t blame my salesperson for the majority of this. I believe he did his job and was largely the messenger for issues happening behind the scenes. My problem is with the overall lack of coordination between departments. Sam Leman operates multiple dealerships, so I expected an online/out-of-state purchase to be something they had down to a science. I was about as easy of an internet customer as you could ask for: I knew the exact car I wanted, had my money ready, responded immediately, and completed everything requested. I really like my Mach-E. I just wish the experience of buying it had matched my excitement about getting it. Better communication, internal coordination, and someone taking ownership of the transaction from beginning to end would have made a huge difference.

Justin Waggoner is the most honest and hardworking salesman I’ve ever dealt with at any dealership in the Country. Most dealers say that they want what’s best for the customer, but Justin shows it. He felt like a trusted family member helping me find the right car. After years of encountering slimy sales departments at other dealerships, I finally found a dealership/salesman who wanted to find what I was going to be happy with in the end, not just what got them paid. Call Sam Leman Ford and ask for Justin. You’ll be thankful that you ... Read More

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Google - Sep 27, 2026

Justin Waggoner is the most honest and hardworking salesman I’ve ever dealt with at any dealership in the Country. Most dealers say that they want what’s best for the customer, but Justin shows it. He felt like a trusted family member helping me find the right car. After years of encountering slimy sales departments at other dealerships, I finally found a dealership/salesman who wanted to find what I was going to be happy with in the end, not just what got them paid. Call Sam Leman Ford and ask for Justin. You’ll be thankful that you did.

Good service. Just long wait for appt. Took a whole week to get a tcm flash program. I understand when u only have one good transmission tech. So overall the service was good

Got me in and out! Great customer service!

Pretty unhappy they rotated my tires from front to back instead of an X pattern I asked to have a valve stem cap taken off they forgot to do that then had reception try and take it off they couldn't and told me I could wait to get it back in there I mentioned it when I brought it in and if I needed a new valve stem I would have paid for it but I didnt have all day to waste and had to miss work for that discount tire is gonna rotate my tires properly and fix ... Read More

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Google - Sep 25, 2026

Pretty unhappy they rotated my tires from front to back instead of an X pattern I asked to have a valve stem cap taken off they forgot to do that then had reception try and take it off they couldn't and told me I could wait to get it back in there I mentioned it when I brought it in and if I needed a new valve stem I would have paid for it but I didnt have all day to waste and had to miss work for that discount tire is gonna rotate my tires properly and fix the valve stem/cap wasted a bit of time and 25$ this is not a reflection of the dealership but very unhappy with the service department everything seemed rushed and didnt wanna take the time to listen about my concerns I also talked to them about my egr valve concerns and without any diagnosis the service guy told me there was nothing wrong with it I replaced my egr valve myself yesterday and the problems I was experiencing are gone

No one said upfront how long the software update could take. Wasn’t until tech arrived that anyone said it could take as long as 2-3 hours. Had I known that, I probably would have scheduled for a different day.

Very efficient

Sam Leman Ford went above and beyond to save our vacation! We were towing our camping trailer on a trip from IL to TN when the engine in our F150 started shuddering/bucking. I found the nearest Ford dealer (Sam Leman) and called and talked to Lyric, a service advisor, and she was able to get me in within 30 mins st the end of the day. Most of the technicians were leaving at the end of their shift, but she went and talked to a technician named Ryan who stepped up to spend an xtra 45 mins working on my truck. ... Read More

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Google - Sep 22, 2026

Sam Leman Ford went above and beyond to save our vacation! We were towing our camping trailer on a trip from IL to TN when the engine in our F150 started shuddering/bucking. I found the nearest Ford dealer (Sam Leman) and called and talked to Lyric, a service advisor, and she was able to get me in within 30 mins st the end of the day. Most of the technicians were leaving at the end of their shift, but she went and talked to a technician named Ryan who stepped up to spend an xtra 45 mins working on my truck. Because of Lyric and Ryan’s xtra effort, we were back on the road with only an hour lost on our journey to the Smokies. It is rare to find such dedicated and caring people - Thank you Lyric and Ryan!!!

Service lacks integrity. Check your reports before you sign anything- often had false notes on the service reports, such as saying there were fixes needed they had already addressed or saying I'd declined things they never spoke to me about. Most recently, they reinstalled a panel on my sunroof, it fell down 2 weeks later, jamming my sunshade. They quoted over $2,000 to fix the sunshade even though the manager agreed on the phone that it never would have broken if the panel they had just installed hadn't fallen back down. The report from 2 weeks earlier said I had "... Read More

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Google - Sep 19, 2026

Service lacks integrity. Check your reports before you sign anything- often had false notes on the service reports, such as saying there were fixes needed they had already addressed or saying I'd declined things they never spoke to me about. Most recently, they reinstalled a panel on my sunroof, it fell down 2 weeks later, jamming my sunshade. They quoted over $2,000 to fix the sunshade even though the manager agreed on the phone that it never would have broken if the panel they had just installed hadn't fallen back down. The report from 2 weeks earlier said I had "declined" a recommend fix - which was false. No one had spoken to me about the supposed recommendation and I assumed they wouldn't put the panel up in a shoddy way - knowing it could fall right back down. So don't let them rush you out without reading through the entire service report. Don't sign anything if its inaccurate. Ask them to change it so it reflects what actually happened.

This has happened twice now with the same truck. The week before, I went in with USAA financing already arranged — all the dealer needed to do was email the paperwork to USAA so they could fill it out, send it back, and the dealer gets paid. I sat there all morning, waited about two hours before finally signing the loan documents around 11:30am. I was then told they had to wait on the wire, expected by 6:00pm that night. No call, no update, nothing all day. They closed for the day and I still had no truck. Then the following ... Read More

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Google - Aug 27, 2026

This has happened twice now with the same truck. The week before, I went in with USAA financing already arranged — all the dealer needed to do was email the paperwork to USAA so they could fill it out, send it back, and the dealer gets paid. I sat there all morning, waited about two hours before finally signing the loan documents around 11:30am. I was then told they had to wait on the wire, expected by 6:00pm that night. No call, no update, nothing all day. They closed for the day and I still had no truck. Then the following week, with a new price and financing already worked out in advance, I was told to come in at 12:00 to sign and drive off. Got there at 12:10 and was told we'd lost our place in line — another hour and a half wait. My wife had already dropped me off, so I walked a mile home. When they called saying they were ready, I asked for a firm time; they said 3:30. I showed up at 3:30, sat in a small room for 30 minutes, then got a call trying to sell me service and financing add-ons I'd already declined — instead of paperwork. After 45 minutes with nothing signed, I left. Two separate visits, two full days lost, and still no truck. If you already have your financing and price locked in before you walk in, expect that to count for nothing once you're there. Worst place to TRY and buy a truck.

Really bad customer service, if a customer tells you that they were not told information like pricing and you text them that they’re wrong, what do you think the next step of that customer would be. I am a longtime shopper. Have purchased over five cars from your facility, you text my family member and told them that they are wrong so you took the time to explain to them that basically they are flat out lying and I can tell you now that I will never do business with you again. I understand if you feel that you ... Read More

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Google - Aug 20, 2026

Really bad customer service, if a customer tells you that they were not told information like pricing and you text them that they’re wrong, what do you think the next step of that customer would be. I am a longtime shopper. Have purchased over five cars from your facility, you text my family member and told them that they are wrong so you took the time to explain to them that basically they are flat out lying and I can tell you now that I will never do business with you again. I understand if you feel that you communicated to this person, but I am afraid you’re wrong. I know the character of my family and I know the character of most car dealerships and I would trust my family over you in a heartbeat. You guys probably made a little mistake and rather than being kind about it you decided to text my family member and tell them that they are basically a liar and they are wrong so now you’ve lost my business and I won’t recommend ever again. There’s far too many other people out there like Chevy who care about their customers who know how to deal with a tiny misunderstanding not just call their customers liars. Good luck with that business strategy. Let’s see how long you all last with that attitude!

Not up front about charging. I was charged $210 for very simple work and was not quoted that price beforehand.

They had my car in for recall work. Had the car for 2 full days and no work was completed. Would give zero stars if I could.

Salesman was very nice and knowledgeable. Truck was just what i wanted and price reasonable. But I will never go back to a Sam Leman store to purchase because of their HIGH PRESSURE sales push for warranty and gap insurance!!

Closing process was terrible. I was told they were good a doing a remote closing, I was out of town, but they were terrible. On the third day I ended up in the dealership to close and it took 2.5 hours. Communication was not good.

Purchased a 2021 Ford Escape 2.5 Years ago - Transmission Failed at 92,000 miles - Nothing they can do but laugh at me on the phone and say the car is almost 5 years old and has 92,000 miles... $26,000 car now needing to be scrapped for $2,000 - I WOULD NOT BUY from SAM LEMAN - Or any Ford ever again in my life!

Sent me home with a bill and didn't fix the service problem.

Same problem with the same resolution. Nothing was done! Service department needs to see the issue even though I took a photo of the dashboard as it flashed this problem. This issue could cause an accident and people could be harmed. So the car has been returned with the problem not corrected

Leman’s charged us $219.87 to diagnose a problem that Autozone had previously diagnosed for free. What a rip off.

1: I'm disabled, they would not bring vehicle to their peoria location to make it easier on me. (Have proof) 2: The carfax changed the day I bought the truck. Went from minor front damage to damage all over it even the roof. Suspicious. 3: Went in the a pre-approval and they still ran my credit with all their banks. Told them not to. (Have proof), they still went with my pre approval but rude to run it with all their other partners. 4: EFT fees where not properly listed and therefore I was taxed on them which cost me more in interest. ... Read More

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Google - Apr 13, 2026

1: I'm disabled, they would not bring vehicle to their peoria location to make it easier on me. (Have proof) 2: The carfax changed the day I bought the truck. Went from minor front damage to damage all over it even the roof. Suspicious. 3: Went in the a pre-approval and they still ran my credit with all their banks. Told them not to. (Have proof), they still went with my pre approval but rude to run it with all their other partners. 4: EFT fees where not properly listed and therefore I was taxed on them which cost me more in interest. Was told I'd get a refund and never did. (Have proof). EFT are to be listed on the "OPTIONAL" line so buyers are fully aware they are optional. They absolutely are NOT in my paperwork. 5: the 10 day pay off for my trade in was much lower than what they paid the bank. No idea where that extra money went. But now im paying more in interest because of it. (Have proof of the 10 day pay off directly from my bank the same day i bought the truck). I told the dealership this and they still overpaid. 6: Finance guy lied to me about the warranty. Said all I had to do was oil changes for the required maintenance to keep the warranty valid. The warranty contract DOES NOT list any required maintenance so I asked him. After looking at reviews of the warranty company...there is more than just oil changes needed. ( have proof he said this) he also withheld info about mileage cap and other things about it. Again..my warranty paperwork does NOT show a maintenance schedule. 7: in the finance office where privacy was expected, I was recorded the whole time. There is no signage or waiver or notice of any kind that audio was being recorded. (Have proof). I did not sign one any release. I have never in my life had this many issues with a dealership. I absolutely will never shop their again. Me and a few other people who have bought through them have noticed a lot of same things on our paperwork with numbers and such being not in the right place. Being charged more for things when shown another number. And they mentioned info being withheld and they didnt know they where be recorded either. I had discussed with the dealership the sum of my issues. They offered a refund and I never got it. (Have it documented). I waited on my review until I made sure I had everything documented and after contacting a few others who had similar issues.

Sales process went smooth but the financing office was over the top pushing the overpriced crap they try to make you buy. The lady was borderline aggressive when I told her I didnt want any addons only Gap insurance for the loan. If you HAVE to buy from them ok.... but I have never felt like I was insulted for saying no to the extended warranty and "paint protection" crap before. Sad to think of all of the individuals that get taken advantage of by those forced addons.

1 star only because I couldn't go lower. Lied about price . Then agreed on price . Took off work to go there . Then didn't honor agreed price with salesman.Going to try and file a complaint but they don't even care. My goal is to help stop the shadyness and this happening to someone else. Even if it helps 1 person

I brought my vehicle in for diagnosis of white smoke coming out the tail pipe and it took over week to decide they couldn't find anything and just installed spark plugs in it. Did not seem like their was any urgency or motivation to find problem. My car is now smoking worse and I am having to take it to Carlock Automotive to determine problem. I can't afford to have it sit for weeks without any progress.

Salesman was great Business office tried to trick me into additional cost and had many errors in the paperwork. I lost faith in Sam Lehman and cancelled the purchase Dale Swanberg

We went in to try to look for a truck, nobody seemed interested to help us so we just left.

This is the 2nd truck purchased from Lehmans. Recently purchased a 1 owner 2021 F150 powerboost with 79k miles from Sam Lehman. I’m less than 2k miles in and experiencing issues from squeaking exhaust valve issues when going from Engine to EV mode, intermittent check engine light saying unable to drive contact dealer. 40k dollars later and no help. I’ve called, been passed around from sales, service and even spoke to the manger. I’ve mentioned service bulletin and tsb numbers for this exact repair I’m experiencing, with no response. Not only was the Lehmans guarantee of 6k/6mon ... Read More

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Google - Feb 24, 2026

This is the 2nd truck purchased from Lehmans. Recently purchased a 1 owner 2021 F150 powerboost with 79k miles from Sam Lehman. I’m less than 2k miles in and experiencing issues from squeaking exhaust valve issues when going from Engine to EV mode, intermittent check engine light saying unable to drive contact dealer. 40k dollars later and no help. I’ve called, been passed around from sales, service and even spoke to the manger. I’ve mentioned service bulletin and tsb numbers for this exact repair I’m experiencing, with no response. Not only was the Lehmans guarantee of 6k/6mon warranty (salesman stated every vehicle sold comes with that guarantee) plus the extended hold warranty I purchased on top with no coverage ( thousands of dollars) Yet they had no issue sending me to parts dep, part alone is over 700$ not including labor, yet I’ve only filled this truck up twice. The goal at this dealership is to take money and not stand beside the vehicles they sell.I’ve yet to make 1 payment on this truck. Never mentioned about the inconvenience of me driving 2Hrs to drop the truck off and arranging a ride back. Just wanted a reliable truck with good customer service, but that’s much to ask for. I sure hope you have reliability in the vehicle your looking to purchase! Sam Lehman sure failed me.

Rudest staff I have ever encountered.. this time and the last few times. I keep coming back because I bought my car here, but Tiffany has little to no customer service experience clearly as she was snobby from the time I stepped in there to drop my car off for its scheduled appointment to the time I had to call and check on an ETA. She lied about calling me because she has 2 phone numbers and didn’t call either.

I have purchased trucks from the Sam Leman corporation before and had no problems. This time was looking at a Ford F150. Stopped at dealership talked over the current incentives available. Stated what truck was interested in went out and looked over the truck as it was not locked. The salesperson asked if was going to trade, I said yes so we walked over to my vehicle. The sales person asked if was okay to take pics and to take pic of VIN, I replied yes. As we talked more the saleperson asked for my number and said would text ... Read More

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Google - Jan 28, 2026

I have purchased trucks from the Sam Leman corporation before and had no problems. This time was looking at a Ford F150. Stopped at dealership talked over the current incentives available. Stated what truck was interested in went out and looked over the truck as it was not locked. The salesperson asked if was going to trade, I said yes so we walked over to my vehicle. The sales person asked if was okay to take pics and to take pic of VIN, I replied yes. As we talked more the saleperson asked for my number and said would text me the price info. Did receive a text to say thanks for stopping by. That was the only info in the text. Guess was ghosted on the price. If they did not want my vehicle as a trade they should have been honest and said that in the text. Don’t think I want to work with a dealership that is not honest and just don’t send any info.

You advertise cars with missing keys at low price and when customer comes to buy with check, you dont compensate for missing keys and turn away customers.. Wasting customer time. cant trust you. Will never buy from you.. Stay away from these..

Alfonso was very helpful. Knew exactly what I needed and didn’t try to oversell.

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I met Alfonso with Sam Leman Ford, he went above and beyond to put me in a truck that fit my needs

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We had a poor sales experience. unnecessary stress. In the past for our other Ford truck purchases we had a much better sales & closing experience. The sales guy gave us incorrect truck printout when we were considering the truck vs pricing, he tried to do a good job but there were pricing problems etc, added confusion & stress... and the virtual closing was dumb cuz no one ever contacted us to do it so it was another trip to finish it at the dealership office. The virtual closing & the service not contacting us was annoying and the dealership ... Read More

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Google - Dec 3, 2025

We had a poor sales experience. unnecessary stress. In the past for our other Ford truck purchases we had a much better sales & closing experience. The sales guy gave us incorrect truck printout when we were considering the truck vs pricing, he tried to do a good job but there were pricing problems etc, added confusion & stress... and the virtual closing was dumb cuz no one ever contacted us to do it so it was another trip to finish it at the dealership office. The virtual closing & the service not contacting us was annoying and the dealership should just do the closing at their dealership office. The lady at the office got it tossed onto her and she was great & hustled to get the sales finished. I'm disappointed in the sales experience & closing process. Money doesn't grow on trees and since we bought a NEW truck we expected and deserved a more professional experience.

I came in for a oil change but the female employee working there was rude when I asked her a question about my car I will never come back to Sam leman for a oil changed and I would not recommend anyone to come here dealing with attitude this person Rachel Coleman just brush me off I been coming to Sam lemam for years and I only like to deal with male employees because they explain what’s going on with my car so just as a reminder I will not be back

Crooked people make you wait forever then have someone come on a computer screen and hustle you through paperwork without ever showing you any numbers. Tried to get me for $12,000 of added crap that I had said no too.

I would say our experience was less than satisfactory. We came in knowing which car we wanted to test drive. I messaged ahead of time to confirm the car was still available. Got to the dealership and the salesman had it ready. Drove it and we (my husband & I) loved it. Went back to talk with the salesman and he seemed more interested in other things than helping us. He constantly told us to wait and he would be back with us. Five hours later we finally got to drive the newly purchased car home. I would rate the ... Read More

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Google - Oct 27, 2025

I would say our experience was less than satisfactory. We came in knowing which car we wanted to test drive. I messaged ahead of time to confirm the car was still available. Got to the dealership and the salesman had it ready. Drove it and we (my husband & I) loved it. Went back to talk with the salesman and he seemed more interested in other things than helping us. He constantly told us to wait and he would be back with us. Five hours later we finally got to drive the newly purchased car home. I would rate the service we got a 4 out of 10. Cindy Melton

InYou really do not want my review, The sale of a vehicle is the first step. The vital part of that sale is the service and this was one of the worst I have received from any Ford Dealer. I went on line to review the roll top for my F150 Lariate the price was 525.00 with a 169.00 install fee. The price was the same and then doubled the price of the INSTALL OVER 300.00. THIS TOOK THE PRICE TO OVER 900.00. I have a word for this type of service. CROOKS. I purchased my 15th Ford F150 from this dealership and I ... Read More

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Google - Sep 5, 2025

InYou really do not want my review, The sale of a vehicle is the first step. The vital part of that sale is the service and this was one of the worst I have received from any Ford Dealer. I went on line to review the roll top for my F150 Lariate the price was 525.00 with a 169.00 install fee. The price was the same and then doubled the price of the INSTALL OVER 300.00. THIS TOOK THE PRICE TO OVER 900.00. I have a word for this type of service. CROOKS. I purchased my 15th Ford F150 from this dealership and I guess.i need to find another service for my truth

Bought a truck from Matt at Sam Leman Ford. He was very attentive to all the details, made the process very smooth, and I could not be happier with my whole experience. I will only from Matt and Sam Leman!

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This was the worst experience I have ever had. I came in to see if they had the vehicle I wanted. The salesman showed me a truck that had almost everything I wanted . The salesman started putting pressure on me to make a move i asked what kind of deal they would make after some back and forth they said that was the best they could do .I said I would think on it the salesman was very rude. I thought on it and the next morning I called the salesman up and told him I was ready to make ... Read More

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Google - Aug 28, 2025

This was the worst experience I have ever had. I came in to see if they had the vehicle I wanted. The salesman showed me a truck that had almost everything I wanted . The salesman started putting pressure on me to make a move i asked what kind of deal they would make after some back and forth they said that was the best they could do .I said I would think on it the salesman was very rude. I thought on it and the next morning I called the salesman up and told him I was ready to make a deal . I came in and he started the paper work and he said I would need to talk to the lady in the finance office. They put me in a waiting room for about two hours. I finally was getting impatient and asked why it was taking so long she said she was waiting for approval. I said that if it's going to take this long I would pay cash for it. Nobody even asked me how I wanted to pay for it. The salesman had nothing to do with me after I said I wanted to purchase the vehicle. I called the salesman on his cellphone since couldn't find him in the dealership he said he was on the way back to the dealership. He came back in and said that he was going to put some gasoline in the truck for me. I finally finished up signing the papers and got into the truck and it was on empty. I went back into the dealership and asked the salesman I thought you were going to put gas in the truck he said he thought someone had. So he got someone to meet me at the gas station and he fueled up the truck. This guy in five minutes of fueling up my new truck helped me more than my salesman had during the whole time I was there. He asked me did your salesman install your phone to the truck .he installed my phone and put an app on my phone and showed me how to use it,he showed me some features on the truck all in about ten minutes he was very helpful unlike my salesman Isaac when I was waiting at the dealership another salesman came up to me and said don't forget to get your plates off your trade in vehicle. I told my salesman what he said he acted like I was crazy that i wanted my old plates said he would but it would be a while. I told him I would do it and he gave me the screwdriver and I did. You would think that if someone bought a $75,000 truck they might take a little time to show you the features of it. Also he didn't tell me about ford points that I would receive from the purchase that I could use to purchase things from Ford .also in the waiting room room area they have a coffee dispenser but it's empty and the day before it was empty also Dennis Cottier

Well I went back and forth on doing this review. Rick was a great salesman. The GM well he could careless about the customer or the customer experience more on this below. Doing paperwork over video connection is terrible and guess what they screwed the paperwork up TWICE. Now making a customer have to agree to telemarketing is not the smartest thing to do when making us sign paperwork online I had to waste my time and bring a paper copy into the dealership. Then they get the payoff wrong on my trade this was the 3rd party online firms ... Read More

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Google - Aug 25, 2025

Well I went back and forth on doing this review. Rick was a great salesman. The GM well he could careless about the customer or the customer experience more on this below. Doing paperwork over video connection is terrible and guess what they screwed the paperwork up TWICE. Now making a customer have to agree to telemarketing is not the smartest thing to do when making us sign paperwork online I had to waste my time and bring a paper copy into the dealership. Then they get the payoff wrong on my trade this was the 3rd party online firms fault. To hide his screwup the guy calls and asks us to sign a new loan document. I asked just to pay dealer says you can't do that which was a bold face lie. Now on to the GM he would rather talk on a cell phone than deal with a customer which SHOULD NEVER EVER HAPPEN PERIOD! He just gave me total and that was it. All these problems and not even a offer of a free oil change. Leman's will NEVER get our business again at any one of their dealerships. Also don't waste your money with Leman's on overpriced extended warranties just use Flood Ford or Grainger Ford and pay way less. I will give them some credit Lemans did come down to 100 over what Flood charged but they lost my business after the whole paperwork mess.

Unless you enjoy being treated poorly which I’ll admit, a couple mistakes were my own . should’ve read the fine print and not trusted the salesman. My fault. but after being sold an extended warranty that they Do not have the ability to approve their selves. You will be Given unrealistic timeline's ,your concern’s ignored only to be replied with Offering’s of extra services that aren’t covered by your Warranty Then the overall work that was performed and the lack of Quality control is unforgivable I was sent on my way with a truck and ... Read More

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Google - Aug 22, 2025

Unless you enjoy being treated poorly which I’ll admit, a couple mistakes were my own . should’ve read the fine print and not trusted the salesman. My fault. but after being sold an extended warranty that they Do not have the ability to approve their selves. You will be Given unrealistic timeline's ,your concern’s ignored only to be replied with Offering’s of extra services that aren’t covered by your Warranty Then the overall work that was performed and the lack of Quality control is unforgivable I was sent on my way with a truck and a certified vehicle inspection saying my vehicle is safe to drive after getting home noticing multiple charge pipes for my turbos being broken upon removal, which is understandable. I get it but to be shoved back on unnoticed is unacceptable and to do a vehicle brake inspection. Tell me I need new pads and not noticed the horrendous Brake fluid leak down the inside of my tire. Which I will assume wasn’t their fault I decided to pull the cover off the top of my motor and realize that every clip holding my wiring harness to the motor had been broken again understandable when taking a motor apart, but ignored upon installation I don’t understand when I asked About it being treated to say the least badly, I decided to look into the Vehicles Diagnostic using My laptop and forscan which they also offered a service that wasn’t covered, and noticing it was shifting funny, and that the adaptive transmission controls has been cleared maybe by the battery being disconnected who knows I realize that I was wasting my time and I will no longer waste yours with the list of other problems, and will never return to Sam Leman Ford, Bloomington, Illinois Feel free to reach out to me and I’ll share some photos

Extremely unsatisfied from beginning to end with Sam Leman Ford Service Center, Bloomington, IL

Liars. Don’t keep their word. Offer a stinking ceramic coating and yet the engine Of the vehicle that they sold is missing Because of a bad coil. Rotors warped and no good within two weeks of driving the vehicle Aimee was very helpful and made the process of purchase easy, but Adam and several of the service technicians were rude I will never purchase another vehicle from Sam Leman automotive group

We met with Tom Smith while looking for a Ford F-350. After looking a the truck we liked, we worked with Tom to arrive at an acceptable deal for our trade and purchased the new truck. Tom was super nice, helpful and knowledgeable. We feel we were treated fairly and Tom was a pleasure to work with.

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15 word minimum, okay. I arrived after the end of a job down in A.L. I had spent 15 hours on the road, with my camper and pulled straight into the dealership. Alfonso helped me find a way to achieve what i needed to purchase the truck I have now. It’s a beautiful diesel. A blacked out beauty. It now sets as a reminder of how much I can accomplish, and how truly grateful I am. Thank you for being part of my journey -Ashley Van Etten

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There customer department sucks and doesn't let you know any updates on what is going on with your car I will not be giving them my service any more and I would recommend that any person that is thanking about taking there car to them to find some other. Dealer ship to take it to.

15 minutes to get a hold of an advisor, followed by them Refusing to work on my vehicle because I bought the fluid online rather than through them. Same exact fluid, just not bought at dealership. Took it to O’Brien across the street and had no issues with it. Not sure what the issue was/is but make you own opinion on them, but my opinion stands.

Issac Jackson was awesome with helping me find the vehicle I wanted! I recommend anyone looking for a vehicle to work with Issac.

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